Got Questions? We’ve Got Answers.

🔑 How do I publish my tenant ad?

Click “Publish My Tenant Ad” and follow the quick, secure video form — it only takes 2 minutes.
Upload your info and documents easily — simple, fast, and stress-free.

⏱️ How long is my tenant ad active?

Your tenant ad stays active for 15 days from the day it’s published.
After that, we’ll send you a short weekly email to check if you’re still searching and want to keep your ad active.

👤 Do I need to create an account?

Nope! No account or sign-up required.
Everything happens through our interactive video form, and your data is stored securely and automatically.

📬 What if I don’t respond?

If you don’t confirm your status, your tenant ad will be automatically deactivated — so only active tenants appear to landlords.

📄 What documents do I need?

To verify your tenant ad, just upload: ID, Employment contract (or apprenticeship), Latest pay slips, Latest rent receipt, Bank account details
All documents are safely uploaded through our secure form. ✅

✏️ Can I edit my tenant ad later?

Once published, a tenant ad can’t be edited.
You can create a new one at any time — the previous ad will be automatically archived and permanently deleted after 6 months, in accordance with our Legal & Privacy Policy.

🔒 Is my data safe?

Absolutely.
Your information is used only to match you with landlords — never shared, always encrypted, and fully protected.

📨 How do landlords see my tenant ad?

Verified landlords receive your tenant ad by email — including your matching score, criteria, and documents from the interactive video form — but only once they’re subscribed.

👀 Who can see my tenant ad?

Only verified landlords actively looking for tenants who fit your criteria.
Your tenant ad is never public. 🔐

🗑️ Can I delete my tenant ad?

No need! Your ad is automatically deactivated when inactive and permanently deleted within 6 months, in accordance with our Legal & Privacy Policy.